America has a rich and storied history of manufacturing products that transform our daily lives while improving the world in which we live. In keeping with this tradition, we are proud to introduce ELK OUTDOORS®.
Relinquish the weight and tension of everyday life as you sit back and take in the great outdoors. The Essential Adirondack Chair offers a supportive flat back to envelope you in comfort and tranquility. Pair this chair with the Essential Folding Ottoman for an even deeper level of relaxation.
Nature provides the inspiration for breathtaking colors and designs for ELK OUTDOORS® products. Best of all, these colors allow us to use extremely high levels of post-industrial waste which means that more plastic is recycled (and less ends up in land-fill!). The high level of recycled raw material can mean that you will see very slight shade differences within the same product, however this only emphasizes the more natural, real-wood appearance of the products. The ELK OUTDOORS® color palette offers six options for those seeking a woodsy, natural look that makes use of technology to maximize recycled content and help keep our earth looking beautiful.
All ELK OUTDOORS® products come with a 6-year residential / 1-year commercial warranty.
The ELK OUTDOORS® brand aims to manufacture quality, environmentally responsible products that build upon America’s celebrated tradition, “Grow strong. Grow free.”
Explore the entire ELK OUTDOORS® product line to coordinate other beautiful and durable products to enhance your outdoor living space. The chair has been load-tested, per ASTM 1561-03 (2008) standard for outdoor plastic furniture, and has a 500 pound weight capacity. Some assembly is required (see assembly guide) and assembled dimensions = 30"W x 40"H x 34"D (35lbs).
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When you choose highwood® products, you are buying from a company that is committed to excellence and cares deeply about your complete satisfaction.
We take great pride in being “Made in the USA” and in crafting beautiful, durable wood-alternative products that will enhance your outdoor-living space. If your purchase is in any way not living up to your expectations, we want to know about it. Our dedicated Customer Care team is here to help you Monday through Friday (8am-5pm EST). We aim to handle all inquiries within 24 hours.
Please contact us via phone or email.
Telephone: (570) 225-7501
Highwood products are designed to provide years of comfort with very little maintenance. That’s the beauty of Highwood after all — the look of natural wood without the headache of annual painting or staining.
Our unique synthetic material, combined with 304 grade stainless hardware, means that you can leave our products outside year round, whatever the climate. For detailed information on how to clean or repair minor dings on our products, please take a look at our “Care & Maintenance” section.
Here however are just a few tips to keep your Highwood products looking like new:
Should you have additional questions about care & maintenance, you can reach us by email or telephone. Our Customer Care team is ready to help you.
Important note: The information below relates to purchases that you make directly from the Highwood USA eStore. Should you purchase a Highwood product from one of our authorized retailers, please contact their customer care team and they will handle your repair / return.
Non-Defective returns (“Buyer’s remorse”)
Highwood USA accepts non-defective product returns within 30 days of purchase (as listed on your receipt). In order to process a non-defective return, please email our Customer Care team at CSR@highwood-usa.com to get a Return Authorization # (RA#) and then follow these steps:
When we receive your product it will be inspected and the refund will be issued once we confirm that the item meets the above requirements.
Highwood USA is not responsible for the cost of returning the product when the return is “Buyer’s remorse”. You can either make your own arrangements for the return of the package or Highwood can make arrangements for you and deduct that cost from the refund value.
Damaged or Defective items:
Highwood will, at its own discretion, repair or replace damaged or defective products at no expense to you, our customer. In the event that you need to make a return, please contact our Customer Care team by emailing us at CSR@highwood-usa.com and:
If we need you to send the whole product back to us, we will (a) provide you with a Return Authorization # (this RA# should then be written clearly on the outside of the box) and (b) make arrangements for return shipping at your convenience (which we will pay for). If we decide to remedy the problem by sending replacement parts, we will ship those directly to you to fix the issue.